The things you need to know before you make a claim
Claiming via your employer?
If you have a policy from your employer, please head to our dedicated claims page for employees.
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments, our customer app. Or feel free to give us a call on 3123 3123.
Please make a note of our deadlines
- Medical treatment claims. If you’re making a claim for medical treatment, you can claim at any point within 90 days of discharge from hospital or your treatment finishing.
- All other claims including loss of life. For other claims, please note that we need you to submit all claim forms within 30 days. If you feel ready, you can also submit the documents we need with your completed claim form(s). Or, if you prefer, we offer an additional 60 days - from when we receive the claim form(s) - to then send in the documents we need.
We offer a range of ways to make a claim
You can fill out a form and send it back - or take a look at our other options below.