Travel claims

How to file a claim for

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Claim through FWD Moments
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Claim online
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Telephone claims
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Claim through FWD Moments
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Claim online
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Telephone claims
Online claim for any damage to suitcase / travel bag (for TravelCare plan customers only)

Travel Claim Form (if you're only claiming for suitcase / luggage damage)

Travel Insurance Claim Form (for all travel claims, including suitcase / luggage damage)

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Your questions answered

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When will you pay me?

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How will you pay me?

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How can I receive my claim in cash at 7-Eleven?

Looking to make a different claim?

We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.

Frequently asked questions

Need help with your claim?