The things you need to know before you make a claim
Check your claim is eligible
It’s always a good idea to first check that your policy covers your claim. The quickest and easiest way to do this is via FWD Moments
, our customer app. Or feel free to give us a call on 3123 3123
Send us your claim within 31 days
Please submit your claim within 31 days of the event you’re claiming for.
Points to note
- Please do not dispose of any damaged item(s) before we’ve had a chance to look at your claim and advise you what to do. We may need it as part of the claim process.
- It’s important that you do not enter into any third-party correspondence or admit any third-party liability without first discussing with us.
- Try to record the particulars of any injured party and the nature of any loss or injury. If you have suffered injury or loss, please report the case to the police immediately, and obtain a reference number.
- Please provide travel records for you / your family (and any insured pet) if you wish to claim for overseas cover.
We offer a range of ways to make a claim
You can fill out a form and send it back - or take a look at our other options below.