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Customer support for personal insurance products

We’re here to help every step along the way

Tell us what you need, and we’ll do our best to help

Let’s make insurance easier online

Want to make a claim?

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Simpler, faster and smoother insurance experience!

FWD Moments
FWD Moments

FWD Worldwide Assistance

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Get cashless medical services

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vTheOne Medical Plan, TheOne Medical Solution/Rider or Life Impact Reliever customer or Health Plus Plans?

Our Insurance Solutions Centres

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Frequently asked questions

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Email

Drop us an email via cs.hk@fwd.com and we’ll get back to you as soon as possible.